Refunds And Returns Policy
Refunds and Returns Policy for The Boks Rugby Shop
**Effective Date: 10/02/2022**
At The Boks Rugby Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please review our Refunds and Returns Policy below.
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### 1. **Returns**
**Eligibility:**
- Items must be returned within 30 days of the original purchase date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase is required for all returns.
**Non-Returnable Items:**
- Gift cards
- Sale items (unless defective)
- Customized or personalized items
**How to Return an Item:**
1. **Contact Us:** Before returning an item, please email us at contacttheboksrugbyshop@gmail.com with your order number and reason for return.
2. **Pack Your Item:** Securely pack the item in its original packaging, including all tags, accessories, and documentation.
3. **Ship the Item:** Once we authorize the return, we will provide you with the return shipping address. Please note that you will be responsible for the cost of return shipping unless the item is defective or incorrect.
### 2. **Refunds**
**Processing Refunds:**
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
**Partial Refunds:**
- Partial refunds may be granted for items that are returned with missing parts, not in their original condition, or beyond the 30-day return window.
**Late or Missing Refunds:**
- If you haven’t received a refund after 10 business days, first check your bank account or contact your credit card company as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at contacttheboksrugbyshop@gmail.com.
### 3. **Exchanges**
- We only replace items if they are defective, damaged, or if you need a different size. If you need to exchange an item, please contact us at contacttheboksrugbyshop@gmail.com with your order number and details of the issue.
### 4. **Return Shipping Costs**
- If the return is due to a defect, damage, or an incorrect item received, The Boks Rugby Shop will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
### 5. **Contact Us**
If you have any questions or need assistance with a return or refund, please contact our customer service team:
**The Boks Rugby Shop**
Email: contacttheboksrugbyshop@gmail.com
Website: [www.theboksrugbyshop.co.za](www.theboksrugbyshop.co.za)
---
Thank you for shopping with The Boks Rugby Shop. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.
**Effective Date: 10/02/2022**
At The Boks Rugby Shop, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help. Please review our Refunds and Returns Policy below.
---
### 1. **Returns**
**Eligibility:**
- Items must be returned within 30 days of the original purchase date.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of purchase is required for all returns.
**Non-Returnable Items:**
- Gift cards
- Sale items (unless defective)
- Customized or personalized items
**How to Return an Item:**
1. **Contact Us:** Before returning an item, please email us at contacttheboksrugbyshop@gmail.com with your order number and reason for return.
2. **Pack Your Item:** Securely pack the item in its original packaging, including all tags, accessories, and documentation.
3. **Ship the Item:** Once we authorize the return, we will provide you with the return shipping address. Please note that you will be responsible for the cost of return shipping unless the item is defective or incorrect.
### 2. **Refunds**
**Processing Refunds:**
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.
**Partial Refunds:**
- Partial refunds may be granted for items that are returned with missing parts, not in their original condition, or beyond the 30-day return window.
**Late or Missing Refunds:**
- If you haven’t received a refund after 10 business days, first check your bank account or contact your credit card company as processing times may vary.
- If you’ve done this and still have not received your refund, please contact us at contacttheboksrugbyshop@gmail.com.
### 3. **Exchanges**
- We only replace items if they are defective, damaged, or if you need a different size. If you need to exchange an item, please contact us at contacttheboksrugbyshop@gmail.com with your order number and details of the issue.
### 4. **Return Shipping Costs**
- If the return is due to a defect, damage, or an incorrect item received, The Boks Rugby Shop will cover the return shipping costs.
- For all other returns, the customer is responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
### 5. **Contact Us**
If you have any questions or need assistance with a return or refund, please contact our customer service team:
**The Boks Rugby Shop**
Email: contacttheboksrugbyshop@gmail.com
Website: [www.theboksrugbyshop.co.za](www.theboksrugbyshop.co.za)
---
Thank you for shopping with The Boks Rugby Shop. We appreciate your business and are committed to providing you with high-quality products and excellent customer service.